1 lee Privacy Policy – Your Data, Your Rights

1. Who We Are

1 lee ("we", "us", "our") is an online gaming platform operating the website at 1lee.bet and providing casino games, live dealer services, sports betting, poker, Teen Patti and related services to registered players in Pakistan. For the purposes of this Privacy Policy, 1 lee is the data controller — meaning we are responsible for deciding how and why your personal data is processed.

This Privacy Policy applies to all personal data collected through the 1 lee website, mobile browser interface, support channels and any other means by which you interact with the platform. It applies to all registered players and to visitors who browse the site without registering.

Understanding how 1 lee handles data is important. When you deposit money, place a bet or contact support, personal information is involved. We take the responsibility that comes with that seriously. This policy is our commitment to being straightforward about what happens with your information at every stage of your relationship with 1 lee.

2. Personal Data We Collect

1 lee collects personal data in the following categories:

2.1 Registration Data

When you create a 1 lee account, we collect: your full name, date of birth, mobile phone number, email address (if provided), username and a securely hashed version of your password. This information is required to create and maintain your account.

2.2 Identity Verification Data (KYC)

To comply with anti-money laundering obligations and to verify your age, 1 lee may request a copy of your Computerised National Identity Card (CNIC), a selfie or photograph for identity confirmation, and proof of address. KYC documentation is processed and stored securely and is not used for any purpose beyond identity verification and legal compliance.

2.3 Financial and Transaction Data

We collect records of all deposits and withdrawals on your account, including transaction amounts (in PKR), timestamps, payment method type and transaction reference numbers. We do not store your complete card numbers, Easypaisa PINs or JazzCash PINs — these are handled directly by the payment providers' own secure infrastructure.

2.4 Gaming Activity Data

We collect records of your gaming activity on the 1 lee platform, including games played, bet amounts, outcomes, session durations and responsible gaming settings you have configured. This data is used for account management, dispute resolution, responsible gaming monitoring and platform improvement.

2.5 Device and Technical Data

When you access 1 lee, we automatically collect certain technical information: your IP address, browser type and version, operating system, device type, referring URLs and pages visited on the platform. This data is used for security monitoring, fraud prevention and platform performance optimisation.

2.6 Communications Data

If you contact 1 lee support, we retain records of those communications — including the content of messages, the channel used (live chat, email, WhatsApp) and timestamps. This is used to handle your queries and to maintain service quality standards.

3. Why We Collect Your Data

1 lee uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining and securing your 1 lee account; processing login and authentication; enforcing the one-account-per-person rule.
• Payment processing: Facilitating PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card. Verifying that transactions originate from your nominated payment methods.
• Identity and age verification: Confirming that you are who you say you are and that you are at least 18 years of age, as required before processing withdrawals and as an ongoing obligation.
• Legal and compliance obligations: Anti-money laundering (AML) checks, fraud prevention, record-keeping requirements and responding to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour; administering self-imposed limits, cooling-off periods and self-exclusions; supporting responsible gaming commitments.
• Customer support: Responding to queries, resolving disputes and maintaining records of support interactions for quality and training purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, interface usability and overall player experience on the 1 lee platform.
• Marketing communications: Sending you promotional offers, bonus notifications and platform updates — only where you have not opted out of such communications. You can opt out at any time via account settings.

4. Legal Basis for Processing

1 lee processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement — managing your account, processing payments, providing access to games.
• Legal obligation: Processing required to comply with applicable laws — including AML requirements, age verification mandates and record-keeping obligations.
• Legitimate interests: Processing where 1 lee has a genuine legitimate interest that is not overridden by your privacy rights — including fraud prevention, platform security and responsible gaming monitoring.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. Consent can be withdrawn at any time without affecting the legality of prior processing.

5. Cookies and Tracking Technologies

1 lee uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site. We use the following types:

5.1 Essential Cookies

These are necessary for the platform to function. They manage your login session, maintain your account authentication status and enable core platform features. The 1 lee platform cannot function without essential cookies and they cannot be disabled.

5.2 Performance Cookies

These collect anonymised data about how players navigate the platform — which pages are visited most, where errors occur, how long pages take to load. This information is used to improve platform performance. No personal identity is linked to performance cookie data.

5.3 Preference Cookies

These remember your platform preferences — such as your selected language setting and display preferences — so you don't have to re-configure them on each visit.

5.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 1 lee platform. Instructions for managing cookies in common browsers are available in your browser's help documentation.

6. Sharing Your Personal Data

1 lee does not sell, rent or trade your personal data to third parties for their own commercial purposes. We share data only in the following limited circumstances:

6.1 Payment Processors

When you deposit or withdraw, your transaction details are shared with the relevant payment service provider (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card network). Only the data necessary to process the transaction is shared. These providers operate under their own privacy policies and security standards.

6.2 Identity Verification Services

KYC verification may be conducted with the assistance of specialist identity verification service providers. These providers process your identity documents solely for the purpose of verification on behalf of 1 lee and are contractually bound to data protection standards.

6.3 Legal and Regulatory Authorities

1 lee will disclose personal data to regulatory, law enforcement or government authorities when required to do so by applicable law or in response to a lawful request. We will notify affected players of such disclosures where we are legally permitted to do so.

6.4 Fraud and AML Prevention

Where we have reasonable grounds to suspect fraud or money laundering, we may share relevant data with fraud prevention agencies, financial intelligence units or law enforcement as required by applicable obligations.

6.5 Business Transfers

In the event of a merger, acquisition or sale of all or part of the 1 lee business, player data may be transferred to the acquiring entity. Players will be notified of such a transfer and the privacy terms applicable to their data following the transfer.

7. How We Protect Your Data

Data security is not an afterthought at 1 lee — it is a core operational requirement. The following technical and organisational measures are in place to protect your personal data:

• SSL/TLS encryption: All data transmitted between your device and the 1 lee platform is encrypted using 256-bit TLS. This means data in transit cannot be intercepted and read by third parties.
• Encrypted data storage: Personal data — including KYC documents and financial records — is stored on encrypted servers. Database access is restricted to authorised personnel only, with access logs maintained.
• Password security: Passwords are stored as salted cryptographic hashes. We never store plain-text passwords and support team members cannot view your password.
• Two-factor authentication: 2FA is available for all 1 lee accounts and we strongly encourage all players to enable it. It adds a meaningful layer of protection against unauthorised account access.
• Access controls: Internal access to personal data is restricted to employees who need it to perform their job functions. Access permissions are reviewed regularly.
• Security monitoring: We conduct regular security assessments and monitor for unusual account access patterns and potential data breaches on an ongoing basis.

Despite these measures, no system is completely impenetrable. In the event of a data breach that poses a risk to your rights, 1 lee will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

8. Data Retention Periods

1 lee retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to legal minimum retention periods. The following retention periods apply:

• Account and registration data: Retained for the duration of your account and for 5 years following account closure, to satisfy AML record-keeping requirements.
• KYC documentation: Retained for 5 years from the date of last account activity or account closure, in compliance with applicable financial compliance obligations.
• Transaction records: Retained for 7 years following the transaction, in line with standard financial record-keeping requirements.
• Gaming activity data: Retained for 3 years from the date of the session, or longer if required for an ongoing dispute or investigation.
• Support communications: Retained for 2 years from the date of the communication.
• Technical and device data: Retained for 12 months from collection, unless retained longer for ongoing fraud or security investigation purposes.

When the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for analytical purposes, as it can no longer be linked to any individual.

9. Your Data Rights

As a 1 lee player, you have the following rights over your personal data. To exercise any of these rights, contact us at the details in Section 12.

10. Minors and Child Safety

The 1 lee platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account or provided personal data to us, we will close the account immediately and delete all associated personal data.

If you believe a minor has registered on the 1 lee platform, please contact our support team immediately at support@1lee.bet. We take this issue seriously and will act promptly on any such notification.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming sites. Information on available tools is accessible through responsible gaming organisations.

11. Changes to This Privacy Policy

1 lee may update this Privacy Policy from time to time. When we make material changes, we will notify you through the platform — typically via a notification on login — and by email to your registered address where we hold one. Minor changes may be made without formal notification.

The effective date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically. Continued use of the 1 lee platform after the effective date of an updated Policy constitutes acceptance of the revised terms, except where applicable law requires explicit consent for specific types of changes.

If you disagree with changes to this Policy and do not wish to continue using the 1 lee platform under the updated terms, you may request account closure by contacting our support team. Your verified real-money balance will be returned via your nominated payment method upon closure.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 1 lee handles your personal data, please contact us:

Privacy-related requests and enquiries will be handled by our dedicated support team. We acknowledge all requests within 24 hours and aim to resolve them fully within 30 days. For general platform queries, our FAQ page covers most common topics. For information on responsible gaming support, see our Responsible Gaming page.